SVP, Services
Niranjan is a seasoned leader with over 20 years of experience in retail technology, analytics, and customer success, driving large-scale transformations in supply chain, pricing, promotions, and merchandising. Currently serving as SVP of Services at Impact Analytics, he leads global consulting and services engagements, enabling Fortune 500 retailers and CPG companies to leverage AI and machine learning to optimize pricing, promotions, markdowns, and merchandising operations.
Prior to joining Impact Analytics, Niranjan was the Chief Customer Officer at DemandTec by Acoustic, where he oversaw Global Services, Customer Success, and Support across four continents. In this role, he scaled revenue and profitability through prescriptive analytics and optimization, streamlined customer engagement processes, and achieved industry-leading renewal rates. Niranjan also played a key role in shaping the company’s product roadmap and contributed to industry thought leadership through articles and panel discussions.
At IBM, Niranjan served as Consulting Practice Leader (Senior Director) for Merchandising, Pricing & Promotion. He managed a team of 75+ professionals across the US, Europe, LATAM, and APAC, delivering multi-million-dollar implementations of IBM DemandTec solutions for retailers including Walmart, Walgreens, Safeway, Best Buy, Aeon, and Pão de Açúcar. He was instrumental in scaling IBM’s services revenue fivefold, establishing best practices, and building high-performance global teams.
Niranjan began his professional journey with i2 Technologies, where he implemented supply chain planning and transportation optimization solutions for enterprises such as Siemens, Frito Lay, and Applied Materials. His early work in supply chain management laid the foundation for his expertise in solving complex retail and logistics challenges. With deep expertise in AI-driven retail models, customer success, and business transformation, Niranjan continues to help global retailers and CPGs drive growth, profitability, and digital innovation.
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